What's covered
- Defects (misprints, damaged items, manufacturing defects): replacement or refund
- Wrong item (wrong product, size, or design vs. your order): we make it right
- Fulfillment fault: replacement or refund
What's not accepted
- Change of mind after your order has entered fulfillment
- Wrong size chosen by the customer (see our Size Guide)
- Returns for preference alone once fulfillment has started
How to claim
Email frankjones066@gmail.com within 14 days of delivery with your order number, photos, and whether you want a replacement or refund. Refunds go to the original payment method.